Wolt booked Fapic to shoot their restaurants. I photographed around two hundred of them. Somewhere in that job I stopped being a supplier and started being a student. I wanted to know how a company like that actually works: customer relations, customer experience, the attitude they keep internally towards their own people. Their whole ecosystem fascinated me. So I applied, and I joined them in support.
I went in to reorient myself and I came out with more than I went looking for. I learned the market from the inside, and from the inside I could see the gap. Everybody in this country knew restaurant delivery. Nobody was doing groceries and household goods, instantly, across the whole of Luxembourg.
That gap became Umarket. I launched it in March 2024, while I was still on their payroll.
In May they let me go, once they realised what I was building. I understand the decision, and I am still grateful for what those months taught me. That company motivates me to this day.
Today every supermarket here delivers, a lot of it through Wolt. It is completely normal now. It was not when we started.